Data Management
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data_quality_management_system:data_user_satisfaction
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Data consumer satisfaction
Definition
Data consumer satisfaction is the extent to which data consumer's expectations are met or exceeded by a product, service, or overall experience.
Notes
Data consumer satisfaction is the measure of how well a business or organization meets or exceeds the expectations of its data consumers in terms of data quality, service, and value.
Life cycle
| Phase | Activity |
|---|---|
| Plan | * Define method for measuring data consumer satisfaction. |
| Do | * Measure data consumer satisfaction * Analyse measurement results of data consumer satisfaction * Follow-up analysis of data consumer satisfaction * Plan and perform actions of improvement |
| Check | * Evaluate method for measuring data consumer satisfaction. |
| Act | * Improve method for measuring data consumer satisfaction |
Relations
- One of the two objectives of a data quality management system is data consumer satisfaction. Meeting the data quality requirements is the other objective.
- Satisfaction is a characteristic of data consumer.
Examples
- Example 1: Meet data consumers of a regular basis and ask for their experience with data quality.
- Example 2: Conduct a survey among data consumers.
data_quality_management_system/data_user_satisfaction.1678028556.txt.gz · Last modified: 2024/03/08 13:33 (external edit)