Data user satisfaction
Definition
Data user satisfaction is the extent to which data users expectations are met or exceeded by a product, service, or overall experience.
Notes
Data user satisfaction is the measure of how well a business or organization meets or exceeds the expectations of its data users in terms of data quality, service, and value.
Synonym
Data consumer satisfaction
Life cycle
| Phase | Activity |
|---|---|
| Plan | * Define method for measuring data user satisfaction. |
| Do | * Measure data user satisfaction * Analyse measurement results of data user satisfaction * Follow-up analysis of data user satisfaction * Plan and perform actions of improvement |
| Check | * Evaluate method for measuring data user satisfaction. |
| Act | * Improve method for measuring data user satisfaction |
Relations
| Data user satisfaction | is one of the two objectives of a | data quality management system |
| Data user satisfaction | is one of the two objectives of a | data management system |
Examples
- Example 1: Meet data users of a regular basis and ask for their experience with data quality.
- Example 2: Conduct a survey among data users.