Stakeholder analysis [Data Management Wiki]

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===== Stakeholder analysis =====

=== Definition ===
A stakeholder analysis is an [[general_term:analysis|analysis]] with regard to [[data_quality_management_system:stakeholder|stakeholders]].

===Notes===
Another defintion is: \\ 
An overview of all stakeholders and their interest (requirements, needs and expectations) concerning data quality.

A stakeholder rating map is a form of visualization using a quartered chart to show stakeholders in terms of interest and influence/power. See figure 1. 

Interest indicates stakeholders’ likely concerns, whilst Influence indicates their ability resist your recommendation or change.\\ 
{{:data_management:data_quality:stakeholder_analysis_1.jpg?200|}}{{:data_management:data_quality:stakeholder_analysis_2.jpg?250|}}\\ 
Figure 1: Two models of a stakeholder rating maps

=== Synonym ===
Interested party.

=== Purpose ===
Purpose of a data quality stakeholder analysis is to consider the requirements, needs and expectations of the stakeholders when managing the [[data_quality_management_system/data_quality_policy|data quality policy]], [[data_quality_management_system/critical_data_element|critical data elements]], and [[data_quality_management_system/data_quality_objective|data quality objectives]].

Purpose of stakeholder rating map is to prioritize the interest (needs) of stakeholders considering their influence.

=== Life cycle ===
^ Phase  ^ Activity                                                                                                                                                                                                                                                                                   ^
| Plan   | •	Plan the data quality stakeholder analysis\\ •	Identify the data quality stakeholders\\ •	Identify the requirements, needs and expectations of the data quality stakeholders.\\ •	Rate the influence and interest of the data quality stakeholders\\ •	Compose a stakeholder rating map\\ •	Compose the data quality stakeholder analysis  |
| Do     | •	Consider the data quality stakeholder analysis when managing the other elements of the data quality management system, e.g., [[data_quality_management_system/data_quality_policy|data quality policy]], [[data_quality_management_system/critical_data_element|critical data elements]], and [[data_quality_management_system/data_quality_objective|data quality objectives]].                                                                                                                                        |
| Check  | • Review/evaluate the data quality stakeholder analysis                                                                                                                                                                                                                                              |
| Act    | • Adapt the data quality stakeholder analysis to new insights and circumstances                                                                                                                                                                                                                      |

=== Characteristics ===
^ Characteristic                                ^ Requirement example                                                     ^
| Completeness of the DQ stakeholders analysis  | All relevant stakeholders are mentioned in the DQ stakeholder analysis  |
| Currency of the DQ stakeholders analysis      | The DQ stakeholder analysis is up to date                               |
=== Relations ===
|Stakeholder analysis|is child of| [[general_term:analysis|analysis]]|
|Stakeholder analysis| regards|[[data_quality_management_system:stakeholder|stakeholder]]|
|Stakeholder analysis| is considered while managing| [[data_quality_management_system/critical_data_element|critical data elements]]|
|Stakeholder analysis| is considered while managing the|[[data_quality_management_system/data_quality_policy|data quality policy]]|
|Stakeholder analysis| is considered while managing|[[data_quality_management_system/data_quality_objective|data quality objectives]]|

{{:data_management:data_quality:stakeholder_analysis.jpg?500|}}

=== Examples ===
Examples of DQ stakeholder categories are [[role:data_user|data consumers]], [[role/chief_data_officer|chief data officers]], [[role/data_owner|data owners]], [[role/data_steward|data stewards]], staff, [[role/data_supplier|data suppliers]].
Example of a DQ stakeholder analysis
| **Stakeholder categories**                      | **Interest (requirements, needs and expectations) of the stakeholder**  | **Interest of the stakeholders**  | **Influence or power of the stakeholders**  |
| [[role/data_user|Data users]]                   | • Data quality meet the requirements                                    | High                              | High                                        |
| [[role/data_supplier|Data suppliers]]           | • Data will be accepted ‘as is’                                         | High                              | Low                                         |
| [[role/chief_data_officer|Chief data officer]]  | • Sufficient capacity and competency regarding DQ                       | Middle                            | High                                        |
| [[role/data_owner|Data owners]]                 | •	Support from management and data stewards\\ •	Sufficient capacity     | High                              | High                                        |
| [[role/data_steward|Data stewards]]             | • Support from management\\ • Sufficient tooling                        | Middle                            | Middle                                      |
| Staff                                           | • Adequate data quality so they can do their jobs properly              | High                              | Low                                         |

=== References ===
  * DAMA (2017). DAMA-DMBOK. Data Management Body of Knowledge. 2nd Edition. Technics PublicationsLlc. August 2017. 
  * DAMA Dictionary of Data Management. 2nd Edition 2011. Technics Publications, LLC, New Jersey.
  * Friendman, A.L., Miles, S. (2006). Stakeholders-theory and practices. NewYork, Oxford University press, Inc.
  * ISO 9000:2015. Quality Management Systems – Requirements. 
  * ISO 9001:2015. Quality Management Systems – Fundamentals and vocabulary.

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