Resistance is the refusal to accept or comply with something.

The factors below are causes of resistance.

1. Uncertainty and Fear of Change
Many employees are used to fixed processes and structures and see change as a threat. This is often due to a lack of knowledge about the benefits of the digital transition and the fear of the unknown. To reduce this uncertainty, it is crucial to be transparent about what the change entails and why it is necessary. For example, organize information sessions in which you explain how the new technology will improve and support their work, rather than replace it.

2. Lack of Understanding of Benefits
Employees who do not see a direct benefit in the transition have less motivation to embrace the change. If people don't understand how digital transformation can make their jobs easier, more interesting, or more efficient, they can become skeptical. It helps to make the benefits specific and tangible. Think of examples of other teams or departments where digitization has improved work, or even personal demonstrations and small successes that show tangible benefits.

3. Inadequate training and support
New technology often requires new skills. If employees do not feel sufficiently supported in learning these skills, this can lead to frustration and resistance. Therefore, make sure you have extensive training and continuous support during the transition process. Think of workshops, e-learning modules, and a helpdesk or internal point of contact for questions and problems. This makes employees feel supported and confident when dealing with new systems and tools.

4. Lack of Involvement in the Process
A digital transformation cannot simply be imposed 'from above'. Employees want to be involved in the changes, so that they feel that their opinion and experience matter. Give them the opportunity to give feedback and participate in the process of transformation. For example, by using working groups or pilot projects, in which teams are invited to contribute ideas about the roll-out of new technologies. This stimulates ownership and ensures a smoother transition.

5. Cultural differences within the Organization
The digital transition often requires a change in mentality, not just technological adjustments. Some organizations have a culture that is risk-averse, which can hinder innovation. It is therefore important to create a culture that is open to change and innovation. This can be done by encouraging leaders to lead by example and actively promoting a culture of 'learning by trying'. Let employees know that making mistakes is a valuable part of the learning process.

These factors must be taken into account to achieve change.

Boon, Corine (2024). https://premium.nl/blog_data_event.